FAQ

Can I change the method of payment after I have placed an order?

Yes. To change the method of payment, please go to "My Account", then go to "My Order", then click "Pay", it will link to the payment page in which you can change the method of payment.

Are all the products on Konvy.com genuine?

All the products shown on Konvy.com are 100% original brand names. Konvy only sells 100% genuine products of the highest quality and standard.

Is it safe to pay by credit card?

Shopping using your credit card with us is completely safe. All credit card data is transmitted by SSL directly to a secure electronic vault with banks. We do not see your credit card information.

Can I order a product that says "SOLD OUT"?

Sorry, you can not.

Can I pay a "SOLD OUT" product that I have ordered?

If a product that you have ordered is "SOLD OUT", please do not pay because the product is out of stock.

Can I pay an expired order?

Sorry, please do not pay an order that is already expired. Please place your order again and pay within 48 hours.

What if my order hasn't arrived in the estimated time?

The delivery time is usually 1-3 business days after the payment is received, not from the time you place your order. Also, "business days" means Monday to Friday only, and doesn't include public holidays.

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